FAQ

Last Updated: November 28, 2025

Welcome to the ordereuid.com Frequently Asked Questions page.
Here you’ll find answers to the most common questions about our custom ID cards, ordering process, shipping, returns, and more. If your question isn’t answered here, you can always reach us at support@ordereuid.com

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1. About Our Products

Q1: What types of ID cards do you offer?

We offer a wide range of custom ID cards, including:

  • Employee ID cards

  • School ID cards

  • Medical and doctor badges

  • Law enforcement and firefighter IDs

  • Church badges

  • Press passes

  • Visitor and event badges

  • Novelty and specialty cards

All cards are printed on premium PVC for durability and professional quality.

Q2: Are your ID cards made from durable materials?

Yes. All of our ID cards are printed on high-grade PVC using advanced printing technology. They are water-resistant, scratch-resistant, and designed for daily use.

Q3: Can I order double-sided ID cards?

Absolutely. You can choose single-sided or double-sided printing depending on your design and functional needs.

Q4: Do you offer security features like barcodes or RFID?

Yes. We offer:

  • Barcodes

  • QR codes

  • Magnetic stripes

  • Holographic overlays

  • UV printing

  • RFID compatibility (on select products)

These options help enhance access control and authentication.

2. Ordering & Customization

Q5: How do I place an order?

Simply select your ID card style, upload your design or information, choose customization options, and checkout. If you need help designing your badge, email us and we’ll guide you.

Q6: What file types do you accept for photos and logos?

We accept:

  • JPG / JPEG

  • PNG

  • PDF

  • SVG (for logos)

High-resolution images produce the best results.

Q7: Do you provide design support?

Yes! Our team can help adjust layouts, format text, and make sure your design prints clearly. Basic support is free.

Q8: Can I preview my ID before it’s printed?

Yes. Many orders include a digital proof.
Once you approve the proof, production begins.

Q9: Can I reorder the same cards in the future?

Absolutely. We save your templates for fast, easy reordering.

3. Pricing & Payment

Q10: How much do your ID cards cost?

Pricing varies depending on:

  • Quantity

  • Customization features

  • Single or double-sided printing

  • Security upgrades

Bulk discounts are available for large orders.

Q11: What payment methods do you accept?

We accept:

  • Credit/debit cards

  • Digital payment gateways

  • Select mobile payment options

All payments are processed securely.

4. Production & Shipping

Q12: How long does production take?

Typical production time is 1–3 business days.
Large or highly customized orders may take longer.

Q13: Do you offer rush or expedited production?

Yes. Expedited production may be available depending on the order. Contact us for assistance.

Q14: How long does shipping take?

Shipping times depend on the carrier and destination.
Standard shipping takes 3–7 business days on average.
Expedited and express options are available.

Q15: Do you ship internationally?

Yes. International shipping is available in most regions. Rates and delivery times vary by country.

Q16: How can I track my order?

When your order ships, you will receive a tracking link via email.

5. Returns, Refunds & Replacements

Q17: Can I return custom ID cards?

Because our products are custom printed, returns are not accepted unless there is a manufacturing error.
See our Refund & Return Policy for full details.

Q18: What if my card prints incorrectly?

If the error is on our end (incorrect printing, wrong colors, damage, etc.), we will reprint or refund your order.

Q19: What if I provided the wrong information?

We print exactly what the customer submits. We cannot refund or replace cards with customer-provided errors.

Q20: What if my order arrives damaged?

If your item is damaged in shipping, contact us within 7 days with photos. We will assist with a replacement.

6. Account & Data Security

Q21: Do I need an account to order?

No, but creating an account makes reordering easier and allows you to save templates.

Q22: How do you protect my information?

We use secure servers, SSL encryption, and safe payment gateways.
See our Privacy Policy for more details.

Q23: Do you store my photos or information?

We store only what is needed for production and future reorders.
You may request deletion at any time.

7. Design & File Guidelines

Q24: What size should photos be?

For best results, use:

  • Minimum 300 dpi

  • Clear, well-lit images

  • Neutral backgrounds (optional but recommended)

Q25: Can you remove backgrounds from photos?

Yes, we can assist with basic background removal. Additional fees may apply.

Q26: Are there design restrictions?

Yes. We cannot print:

  • Copyrighted material without permission

  • Offensive or inappropriate content

  • Official government IDs

  • Fake badges intended for misuse

8. Bulk & Institutional Orders

Q27: Do you offer bulk discounts?

Yes. Discounts increase with quantity.
Schools, hospitals, churches, and corporations may receive additional savings.

Q28: Can you handle large-scale orders?

Absolutely. We regularly produce ID cards for:

  • Schools

  • Corporations

  • Events

  • Government-related agencies

  • Medical facilities

Q29: Can you create templates for my organization?

Yes. We can design standardized templates for easy staff use.

9. Contact & Support

Q30: How do I contact customer support?

📧 Email: support@ordereuid.com


We respond within 24–48 hours.

Q31: Do you offer phone support?

Currently, support is handled via email to ensure accurate documentation of orders and design details.

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