Last Updated: November 28, 2025
At ordereuid.com, we are committed to delivering high-quality, custom-printed ID cards and badges to every customer. Your satisfaction is extremely important to us. Because all of our products are personalized and made-to-order, our Refund & Return Policy outlines exactly how issues are handled, what qualifies for a refund or replacement, and what does not. This policy is designed to be fully transparent so you know what to expect when placing an order with us.
Please read this policy carefully before completing your purchase. By ordering through ordereuid.com, you agree to the terms outlined below.
1. Overview
Most of our products—including ID cards, badges, passes, and custom designs—are made specifically for you based on the information and artwork you submit. As a result, these products cannot be restocked or resold. For this reason, custom orders are generally non-refundable unless there is a mistake made on our end.
However, if we make an error in printing, or if the product arrives damaged, we will gladly offer a replacement or provide a refund depending on the situation.
This policy explains in detail when refunds or replacements apply and how to request one.
2. Non-Returnable Products
Because custom items are produced uniquely for each customer, the following products are not eligible for return:
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Custom ID cards
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Personalized badges
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Custom-printed press passes
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Personalized school, employee, or medical ID cards
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Any product with your submitted text, photos, logos, or design
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Digital proofs or downloaded template files
We strongly recommend reviewing your information, spelling, titles, artwork, and photos carefully before submitting your order. Once production begins, changes cannot be guaranteed.
3. Eligibility for Refunds or Replacements
Although most custom items cannot be returned, we will offer a refund or free replacement if the issue is caused by us.
You are eligible for a refund or replacement if:
3.1 Printing Error by ordereuid.com
Examples include:
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Incorrect layout not matching the approved proof
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Misspellings caused by our staff (not the customer)
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Misaligned printing or major design distortion
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Wrong photo or logo printed
3.2 Product Damage Upon Arrival
If your order arrives damaged due to printing or packaging issues, we will replace or refund it.
Examples:
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Bent cards
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Scratched surfaces caused by production
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Faded or smeared ink upon arrival
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Physical damage during our packaging process
3.3 Wrong Items Received
If we send the wrong product, size, quantity, or design, we will provide a replacement at no cost.
4. Situations Not Eligible for Refunds
The following are not valid reasons for refunds or free replacements:
4.1 Customer Errors
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Misspelled names submitted in the order
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Wrong photos or logos uploaded
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Incorrect titles, job roles, or numbers provided
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Low-resolution or poor-quality images submitted
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Design or layout chosen incorrectly by the customer
We print exactly what is submitted. We do not revise customer content unless requested.
4.2 Changes After Production Begins
We cannot accept refund requests based on:
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Changing your mind
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Requesting modifications after printing has started
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Wanting a different design after receiving the final product
4.3 Color Expectations
Colors may appear differently on screens versus printed products due to variations in monitors, lighting, and materials. This does not qualify for a refund.
4.4 Shipping Issues Not Caused by Us
No refunds will be issued for:
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Delayed packages from shipping carriers
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Items lost or stolen after delivery is marked complete
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Incorrect addresses supplied by the customer
Shipping carrier delays are beyond our control.
5. Required Proof for Refunds or Replacements
To process any refund or replacement request, we require documentation to confirm the issue.
You must provide:
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Your order number
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A clear explanation of the problem
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Photos of the defective or incorrect items
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Photos of the packaging, if damaged
Requests without sufficient proof may be denied.
6. Timeframe for Reporting Issues
You must report any problems within 7 days of receiving your order.
Issues reported after this timeframe may not be eligible for replacement or refund, regardless of the cause.
To report an issue, contact us at:
Please allow 24–48 hours for a response.
7. Refund Methods
If your request is approved, refunds may be issued in one of the following ways:
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Refund to the original payment method
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Partial refund if only part of the order was affected
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Store credit for future orders
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Free replacement shipment
We do not issue refunds to alternate accounts or payment methods.
8. Replacements
If a replacement is approved, it will be produced and shipped at no cost to you. Production time for replacements is typically the same as a normal order.
You do not need to return your defective or incorrect items unless we specifically request them.
9. Order Cancellations
Because our products are custom-made, cancellations are limited.
You may cancel an order ONLY IF:
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Production has not yet started
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The cancellation request is submitted immediately after ordering
Once printing begins, cancellations are no longer possible.
10. Lost or Stolen Packages
If shipping carriers confirm delivery but you did not receive the item, we recommend:
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Checking with neighbors or building staff
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Contacting the carrier directly
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Reviewing the tracking information for possible misdelivery
We are not responsible for lost or stolen packages after delivery is confirmed. However, we may offer discounted replacements depending on the situation.
11. Shipping Damage
If you receive an item damaged during transit, please provide:
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Photos of the damaged product
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Photos of the packaging
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The order number and description of the damage
We will assist in filing a carrier claim and determine whether a free replacement is appropriate.
12. Digital Proof Approval
If a digital proof is provided and approved by the customer, ordereuid.com is not liable for:
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Mistakes present in the approved proof
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Layout or text errors the customer overlooked
Approval confirms that the customer accepts the final design.
13. Policy Changes
We may update this Refund & Return Policy at any time. Changes take effect immediately once posted on this page. Continued use of our services means you accept any updated terms.
14. Contact Us
If you have questions or need assistance with a refund or return request, please contact us:
We are here to help and committed to ensuring a positive experience with every order.
